Evanios Adelaide release improves event management and monitoring for ServiceNow

Evanios Operations and Monitoring for ServiceNow – Adelaide Release


Now, more than ever, the newest release of Evanios Operations and Evanios Monitoring, Adelaide, bring massive benefits to event management and visualization, infrastructure monitoring, and ITSM process integration, including dashboards and views for operators, which reduce clutter and ease data comprehension.

The key theme for this release is offering users access to data in more ways, personalizing how and to what extent their details are displayed. We’ve updated the Dynamic Event View and created the brand new Monitored Object Detail View for Monitoring, as well as many other upgrades, features, and enhancements.

Dynamic Event View Enhanced

Over a year ago, we released the Dynamic Event View. Since then, we have been listening to our customers and adding desired features, making it even more feature-rich, useful, and adjustable for everyone. Whether a small company with 100 devices or a massive corporation with thousands, the Evanios Dynamic Event View can be adjusted in multiple ways in order to display exactly what events are important to each type of user at any given time.

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New and improved Dynamic Event View, shown here with row highlights based on severity

Some of the myriad improvements we’ve added to this new version are:

  • View personalization: Reusable, editable, shareable, saved views, with role based security
  • Event indicators at the top of page illustrate counts by event severity, open/closed events, blackout events, and events with incidents
  • Indicators can be used to quickly filter events with a single click
  • Ability to query data from related tables (dot-walk)
  • Additional comparison operators supported in filter
  • Choices for row highlighting style and application (by severity, analysis score, etc.)
  • Multi-column sorting

Service Portal Compatibility

Since ServiceNow released the Service Portal with Helsinki, we’ve been expanding and adapting our already beneficial graphs and visualizations to work as widgets. What this means is that all of our custom views for Operations, as well as Monitoring, are available to use on the Evanios Service Portal or on your own as responsive, visually appealing, and helpful widgets.

ServiceNow Portal by Evanios

Demo of Evanios Service Portal, highlighting a few of our widgets

The Evanios Service Portal is available for both Operations and Monitoring on our downloads page as a separate package.

Monitored Object Detail View

event management for servicenow

Monitored Object Detail View displays dynamic module status visualization (with data points), allowing incredibly easy full graphing capability.

The new Monitored Object Detail View is a fully responsive and custom page built with AngularJS. It will show every single metric that’s tracked for an object, as well as its parameters and most recent value. The trend graph displays the history of that metric for the past two hours, with one-click drill-down.

Other Notable New Features

  • Increased efficiency of event maintenance routines.
  • Configuration auditing tracks accountability for changes to rules and configured logic, what changes were made, when, and by whom.
  • Prediction guidelines reduce spurious correlations and boost scores on more important relationships.
  • Self-Monitoring weekly report bundles up key system metrics and can present these to administrators and/or Evanios Customer Success team.
  • Improved Domain Separation support for events and rules.
  • EVA Consolidation Point self-monitoring. The EVA will periodically validate its own health and report it to the Evanios application.
  • EVA emergency console. This on-premise console will allow continuous operations and visibility into events/metrics in the rare case that connectivity is lost to the ServiceNow instance.
  • “Pull” capability which enables the EVA to query source monitoring tools on a time-basis.
  • Monitoring Status View page visual improvements and filtering updates
  • Advanced Amazon AWS Cloudwatch monitoring capability
  • Tree View visual improvements and personalization options
  • Metric Graph style and visual improvements