Why Use Evanios for Your AppDynamics / ServiceNow Solution? - Evanios - Evanios

Why Use Evanios for Your AppDynamics / ServiceNow Solution? – Evanios


AppDynamics ServiceNow Integration

Evanios now offers an out-of-the-box AppDynamics ServiceNow Integration for customers who want the fastest and most comprehensive way to utilize information from AppDynamics, a highly sought after end-user monitoring, application performance monitoring, and infrastructure visibility product.

 

About AppDynamics

AppDynamics is able to monitor environments beyond the standard host monitoring platform. By providing real-time insight into applications performance, user performance, and business performance it allows enterprises to move faster to address issues in a highly connected and complex IT infrastructure. AppDynamics is a premier application monitoring system, and as such fits nicely in the Evanios Operations environment.

About Evanios’ AppDynamics ServiceNow Integration

Evanios’ AppDynamics ServiceNow Integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process event data from AppDynamics. Using our packaged integration provides a lightning fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.

Why Use Evanios to Integrate AppDynamics to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from all of your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – in a “single pane of glass”.  In the screenshot below you can see that we preserve all of the data from the tool and store it in its own location.

 

AppDynamics ServiceNow Integration

Figure 1 – AppDynamics ServiceNow Integration – Event Details

 

Because the Evanios Event Management solution is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on information in the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a call in the middle of the night for a scheduled change!).

Evanios populates common event fields so that you can use the details of the ITSM across the entire event architecture, making it much easier to manage all event integrations simultaneously.

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in Incident Management. Enriching events with all available data creates more meaningful incidents. Because Evanios is built natively on the ServiceNow platform, it can also perform automation actions. And perhaps most importantly, Evanios scores and prioritizes every event, even adding predictive analytics to identify potential hazards before they become critical issues.

 

Read the AppDynamics ServiceNow Integration documentation here.

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