Pre-packaged Azure ServiceNow Integration - Evanios

Pre-packaged Azure ServiceNow Integration


Azure ServiceNow Integration

Evanios now offers an out-of-the-box Azure ServiceNow integration for customers who want the fastest and most comprehensive way of connecting this popular management software to the leading ITSM platform.

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About Microsoft Azure

Microsoft Azure is a growing collection of integrated cloud services—analytics, computing, database, mobile, networking, storage, and web. It’s Microsoft’s solution to cloud computing services created for building, deploying, and managing applications through a global network of Microsoft-managed data centers. It provides Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) and supports many different programming languages, tools and frameworks, including both Microsoft-specific and third-party software and systems.

 

About Evanios’ Azure ServiceNow integration

Evanios’ Azure ServiceNow integration leverages the Azure Monitor Services via Webhooks. Our packaged integration provides a lightning-fast connection with ServiceNow, in a supported solution. Like other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required (Evanios is built natively on the ServiceNow platform, so there’s a very short learning curve). Simply create an alert rule and place the ServiceNow Web-hook URL and Evanios will parse, normalize, and process the event data.

Creating an Azure ServiceNow Alert

Creating an Azure ServiceNow Alert

 

Why Use Evanios to Integrate Azure to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated, and acted upon – often through automation.

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in the service desk. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there. Evanios Operations processes are defined in ITIL v3 Service Operation, and because the Evanios Event Management solution is a native ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on its definition, the CMDB, or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a wake up call for a scheduled change!).

 

Read the Azure ServiceNow Integration documentation here.