N-central ServiceNow Integration
Evanios now offers an out-of-the-box N-central ServiceNow pull integration for customers who want the fastest and most comprehensive way of connecting this popular management software to the leading ITSM platform.
N-central is a monitoring service provided by SolarWinds N-central will automatically detect almost any IP connected device. With hundreds of built-in monitoring services, it can monitor many aspects of the device.
About Evanios’ N-central ServiceNow integration
Evanios’ N-central integration leverages the N-central Monitor Services via their Rest Api. Using the Evanios Agent, we can leverage the N-central Rest Api to gather information of alerts. The Evanios Agent can filter or transform using Evanios Rules Engine and then send the information into Evanios Operations on ServiceNow. This integration provides a one way activity of your N-central alerts into ServiceNow in real time.
Why Use Evanios to Integrate N-central to ServiceNow?
Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated, and acted upon – often through automation. Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in the service desk. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there.
Evanios Operations processes are defined in ITIL v3 Service Operation, and because the Evanios Event Management solution is a native ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on its definition, the CMDB, or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change.