NetApp ServiceNow Integration - Reduce Development Costs & Provide a Long-term Support Solution - Evanios

NetApp ServiceNow Integration – Reduce Development Costs & Provide a Long-term Support Solution


NetApp ServiceNow Integration

Evanios now offers an out-of-the-box NetApp ServiceNow integration for customers who want the fastest and most comprehensive way of connecting this popular management software to the leading ITSM platform.

 

About NetApp OnCommand

NetApp OnCommand data management software gives you the visibility you need to achieve common data management across resources in the Data Fabric.  This suite of industry-leading management products unleashes the power of the clustered Data ONTAP® storage operating system, to help maximize system utilization, meet storage SLAs, minimize risks, and boost performance. Customers use the OnCommand portfolio’s intuitive graphical user interfaces, automation, and integration to simplify data management of on-premises and hybrid cloud environments.

 

About Evanios’ NetApp ServiceNow integration

Evanios’ NetApp ServiceNow integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process the event data. Using our packaged integration provides a lightning fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.

 

Why Use Evanios to Integrate NetApp to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – often through automation.

NetApp ServiceNow list

NetApp ServiceNow Integration Alert List

Because the Evanios Event Management solution is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on its definition the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a wake up call for a scheduled change!).

NetApp ServiceNow Details

NetApp ServiceNow Integration Alert Details

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in the service desk. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there – its processes are defined in ITIL v3 Service Operation and offer a more in-depth explanation.

Read the NetApp ServiceNow Integration documentation here.