New Relic ServiceNow Integration
Evanios has updated the New Relic Integration and now offers an out-of-the-box Pull integration for customers who want the fastest and most comprehensive way of connecting this popular management software to the leading ITSM platform.
About New Relic
New Relic is a Saas software analytics that attempts to derive real-time business insights from the metrics produced by software. Some of these include user click streams, mobile activity, end user experiences, and transactions.
About Evanios’ New Relic ServiceNow integration
Evanios’ New Relic integration leverages the New Relic Monitor Services via their Rest Api. Using the Evanios Agent, we can leverage the New Relic Rest Api to gather information of Alerts. The Evanios Agent can filter or transform using Evanios Rules Engine and the send the information into Evanios Operations on ServiceNow. This integration provides a one way activity of your New Relic alerts into ServiceNow in real time.
Why Use Evanios to Integrate New Relic to ServiceNow?
Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated, and acted upon – often through automation. Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in the service desk. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there. Evanios Operations processes are defined in ITIL v3 Service Operation, and because the Evanios Event Management solution is a native ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on its definition, the CMDB, or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (let’s face it: No one wants to get a wake up call for a scheduled change!).