Oracle Enterprise Manager OEM ServiceNow Integration - Evanios

Oracle Enterprise Manager OEM ServiceNow Integration


What is it?

Oracle Enterprise Manager (OEM) is a set of systems management tools provided by Oracle Corporation for managing its environment. The OEM provides tools to monitor and automate tasks within the Oracle environment. Our OEM ServiceNow Integration allows you to integrate your OEM events with ServiceNow is less than 1 hour.

OEM ServiceNow Integration

 

The OEM Event integration for ServiceNow will enable the OEM to send events to Evanios Operations, an enterprise class event management system that runs natively on ServiceNow.

Once in Evanios Operations, the OEM events can be de-duplicated, changed, correlated, analyzed and used to trigger meaningful incidents or corrective automation.

How does the OEM ServiceNow Integration work?

Integration with Evanios Operation is very easy. By leveraging the OEM ServiceNow Integration, you are able integrate your OEM events with ServiceNow is less than 1 hour.

Using the OEM CLI, the events call a script that it sends to Evanios Operations:

OEM ServiceNow Integration Evanios Operations

Evanios then provides a shell script called eops.sh that is called by OEM. This shell script will package script variables and submit (in a defined format) to the Evanios command line client. This script will take care of submissions to Evanios Operations:

OEM ServiceNow Integration process

For more information on how integration works and to learn how to get started on your own integration, see our documentation.

How do OEM to ServiceNow Events and Incidents look?

Take a look at an OEM Event mapped to ServiceNow:

 

And here is an incident created by the OEM Integration:

OEM ServiceNow Integration incident

 

Why use Evanios for OEM ServiceNow Integration?

OEM ServiceNow Integration through Evanios is the best choice. Evanios Operations is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios Operations you get an overall view of your IT environment where events can be de-duplicated, correlated and acted upon.

Our Event Management solution is a ServiceNow application, which is able to leverage ITSM data from other applications. The response to an event can be changed based on its definition the CMDB or what business services it might impact. The response can be handled differently if you are in the middle of an active scheduled change. Because let’s face it: No one wants to get a wake up call for a scheduled change.

When you put an Event Management layer between the monitoring systems and ServiceNow’s incident application, it provides a more effective way to create tickets in the service desk and meaningful incidents. But the reasons for using Evanios Event Management don’t stop there – its processes are defined in ITIL v3 Service Operation and offer a more in-depth explanation. Evanios is the most tightly integrated, feature-rich and easy to use OEM ServiceNow Integration available.

Read the OEM ServiceNow Integration documentation here.