Paessler PRTG ServiceNow Integration - Pre-packaged & Supported!

PRTG ServiceNow Integration from Evanios


Paessler PRTG ServiceNow Integration

Evanios now offers an out-of-the-box PRTG ServiceNow integration for customers who want the fastest and most comprehensive way of connecting this popular network monitoring software to the leading ITSM platform.

 

About PRTG

PRTG Network Monitor from Paessler is a comprehensive network monitoring solution designed to provide visibility into the performance and capacity of your network.  PRTG is cost-effective and quick to implement.  It provides features to analyze and view networks performance, capacity as well as firewall traffic.   PRTG’s web based user interface is easy to understand and quick to master.  PRTG also has the ability to let you create network maps in the tool.

 

About Evanios’ PRTG ServiceNow integration

Evanios’ PRTG ServiceNow integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process event data from PRTG. Using our packaged integration provides a lightning fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.

 

Why Use Evanios to Integrate PRTG to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from all of your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – in a “single pane of glass”.

PRTG ServiceNow 1

Figure 1 – PRTG ServiceNow Integration Alert List

 

Because the Evanios Event Management solution is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on information in the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a call in the middle of the night for a scheduled change!).

 

PRTG ServiceNow 2

Figure 2 – PRTG ServiceNow Integration Alert Details

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in Incident Management. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there – its processes are defined in ITIL v3 Service Operation which  offers a more in-depth explanation.