ServiceNow vRealize (VMware vROps) Integration - Evanios

ServiceNow vRealize (VMware vROps) Integration


ServiceNow vRealize (VMware vROps) Integration

Evanios now offers an out-of-the-box ServiceNow vRealize (VMware vROps) Integration for customers who want the fastest and most comprehensive way to utilize information from VMware vRealize Operations Manager (vRops), a management platform purpose-built for the hybrid cloud.

 

About vRealize Operations Manager

The vRealize Suite is an enterprise-ready, cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud.  It is used throughout the VMWare world and is a important part of the day to day operations of a VMWare environment, allowing to quickly integrate DevOps, automation, and a multitude of features to realize the full potential of the VMWare environment. More information about vRealize can be found here.

 

About Evanios’ vRealize ServiceNow (vROps) integration

Evanios’ ServiceNow vRealize Integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process event data from vRealize. Using our packaged integration provides a lightning fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.

 

Why Use Evanios to Integrate vRealize to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from all of your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – in a “single pane of glass”.  In the screenshot below you can see that we preserve all of the data from the tool and store it in its own location.

 

ServiceNow vRealize details

Figure 1 – ServiceNow VMware vRealize Integration Event Details

 

Because the Evanios Event Management solution is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on information in the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a call in the middle of the night for a scheduled change!).

Do to the nature of our integration, we populate the common event fields so that you can use the details of the ITSM across the entire event architecture, this makes it easier to manage all event integrations, and not just one at a time.

ServiceNow vRealize Normalized Detail

Figure 2 – ServiceNow VMware vRealize Integration Normalized Details

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in Incident Management. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there – its processes are defined in ITIL v3 Service Operation which  offers a more in-depth explanation.

Read the ServiceNow vRealize Integration documentation here.