SolarWinds -ServiceNow Integration from Evanios

SolarWinds ServiceNow Integration


SolarWinds ServiceNow Integration

Evanios now offers an updated, out-of-the-box SolarWinds ServiceNow Integration for customers who want the fastest and most comprehensive way to utilize information from SolarWinds, a network, server, and application monitoring suite of tools.

 

About SolarWinds

SolarWinds is has made a name for itself with its product suite of complete monitoring tools. From Network Management, System Management, IT Security, Database Management, IT Help Desk, and Cloud Monitoring tools, the product is able to achieve all of your monitoring needs. With several different products in each of these categories, SolarWinds can facilitate the needs for even the most complex of IT enterprises.

Below is a link to the SolarWinds site that can direct you to even more data about their capabilities and different products that can help you monitor your IT enterprise.

SolarWinds Website

About Evanios’ SolarWinds ServiceNow Integration

Evanios’ SolarWinds ServiceNow Integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process event data from SolarWinds. Using our packaged integration provides a lightning fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.

 

Why Use Evanios to Integrate SolarWinds to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from all of your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – in a “single pane of glass”.  In the screenshot below you can see that we preserve all of the data from the tool and store it in its own location.

 

SolarWinds ServiceNow Integration

Figure 1 – SolarWinds ServiceNow Integration – Event Details

 

Because the Evanios Event Management solution is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on information in the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a call in the middle of the night for a scheduled change!).

Do to the nature of our integration, we populate the common event fields so that you can use the details of the ITSM across the entire event architecture, this makes it easier to manage all event integrations, and not just one at a time.

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in Incident Management. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there – its processes are defined in ITIL v3 Service Operation which  offers a more in-depth explanation.

Read the SolarWinds ServiceNow Integration documentation here.

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