Zenoss ServiceNow Integration – new “pull” feature
We’ve upgraded the Evanios Zenoss ServiceNow integration to support pull method via our integration agent. What is the difference between a pull and push? Let’s take a look.
Pull based integrations
Evanios integration agents allows you to integrate to your favorite solution using many different methods. Pull method allows the agent to execute calls from the agent into a solutions rest api in order to get the latest alerts into ServiceNow. We can automatically get data into ServiceNow without having to configure scripts or alert configuration on the solution.
Why Use Evanios to Integrate Zenoss to ServiceNow?
Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated, and acted upon – often through automation.
Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in the service desk. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there. Evanios Operations processes are defined in ITIL v3 Service Operation, and because the Evanios Event Management solution is a native ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on its definition, the CMDB, or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a wake up call for a scheduled change!).
Review the documentation to learn more about our Zenoss ServiceNow integration with automated pull functionality,