Zenoss ServiceNow Integration | Why Use Evanios? - Evanios

Zenoss ServiceNow Integration | Why Use Evanios?

Zenoss ServiceNow Integration

Evanios now offers an out-of-the-box Zenoss ServiceNow Integration for customers who want the fastest and most comprehensive way to utilize information from Zenoss, which has developed an open, extensible platform that helps companies of all sizes monitor what matters most to them.


About Zenoss

Zenoss has created a hybrid IT monitoring platform so that companies can monitor across the entire spectrum of IT Infrastructure products. This allows customers to gain insight into there IT estates, using real-time analytics. The goal is to allow customers to reduce IT outages and disruptions.


About Evanios’ Zenoss ServiceNow Integration

Evanios’ Zenoss ServiceNow Integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process event data from Zenoss. Using our packaged integration provides a lightning-fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.


Integrating Zenoss to ServiceNow: Why Use Evanios?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from all of your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – in a “single pane of glass”.  In the screenshot below you can see that we preserve all of the data from the tool and store it in its own location.


Event Details - Zenoss ServiceNow Integration

Figure 1 – Zenoss ServiceNow Integration – Event Details


Because the Evanios event console is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on information in the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a call in the middle of the night for a scheduled change!).

Due to the nature of our integration, we populate the common event fields so that you can use the details of the ITSM across the entire event architecture, this makes it easier to manage all event integrations and not just one at a time.

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in Incident Management ticketing systems. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there – its processes are defined in ITIL v3 Service Operation which offers a more in-depth explanation.

Integrate with ServiceNow: Read the Zenoss ServiceNow Integration documentation here.