Evanios and Forrester Discuss Machine Learning for IT Operations - Evanios

During their recent conversation about, “Machine Learning Implementation for IT Infrastructure and Operations Leaders: When should IT Infrastructure & Operations leaders implement machine learning? What should they expect?” Evanios Co-Founder Andy Ray and Forrester Vice President and Research Director Eveline Oehrlich covered important topics such as:

  • What is the current state of Artificial Intelligence as it applies to IT Operations”?
  • How is organizational maturity an indicator of “readiness” for AI and machine learning
  • What’s real? What kind of solutions are being implemented today? What problems are they solving? Where’s the ROI?

Key takeaways:

  • Forrester asked technology decision makers if they are planning on adopting predictive analytics within the next twelve months. 51% had already adopted some, and the rest said they are still interested.
  • About 70% of IT budgets is spent fixing systems and applications. Only 30% goes toward innovation. That’s not enough. We must be thinking about how we can predict before things happen, because reacting is every expensive. Predicting brings much more value across the organization.
  • Evanios uses machine learning to automatically score events, which helps I&O professionals get an immediate understanding of where they should focus their time. This is the same thing that IT Operations professionals would do manually if they had hours of time to spend evaluating every single event, every single outage, every single metric. Machine learning, performs all of those functions in milliseconds.

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Predictive Analytics for IT OperationsAlso, because the podcast generated lots of interest and several very good questions about the practicality of predictive analytics, Evanios has created the article “Actionable Predictive Analytics for IT Operations” which addresses the reality of anticipating and automatically remediating service impact within ServiceNow® This article will help you understand:

  • What Evanios Predictive Analytics is
  • What it does
  • What it doesn’t do
  • How it works
  • Why machine learning and native integration with the ITSM platform are critical to more intelligence and better automation for IT Operations.

Download the article here

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