Splunk ServiceNow Integration - packaged & supported integration provides quick time to value - Evanios

Splunk ServiceNow Integration – packaged & supported integration provides quick time to value


Splunk ServiceNow Integration

Evanios now offers an out-of-the-box Splunk ServiceNow Integration for customers who want the fastest and most comprehensive way to utilize information from Splunk, the defacto standard for real-time operational intelligence.  When you match Evanios’ capabilities for event management with Splunk’s real-time search capabilities, you get a monitoring and event management system that is second to none.

 

About Splunk

Splunk is considered to be the industry standard for log aggregation, because of its ability to ingest machine data at the highest levels, and review the data at lightning fast speeds.  To learn more about all the awesome things that Splunk can do, visit their website.

 

About Evanios’ Splunk ServiceNow Integration

Evanios’ Splunk ServiceNow Integration leverages the EVA Consolidation Point (and its standard API) and includes out of the box rules to parse, normalize and process event data from Splunk. Using our packaged integration provides a lightning fast integration with ServiceNow, in a supportable solution. Like most other pre-packaged ServiceNow integrations from Evanios, set up is usually complete within a few hours with minimal training and/or customization required.

 

Why Use Evanios to Integrate Splunk to ServiceNow?

Evanios is an event and operations management solution that runs directly on ServiceNow. It collects events from all of your monitoring solutions and acts as a manager for them. With Evanios, you get an overall view of your IT environment including which events can be de-duplicated, correlated and acted upon – in a “single pane of glass”.  In the screenshot below you can see that we preserve all of the data from the tool and store it in its own location.

 

Splunk ServiceNow Integration

Figure 1 – Splunk ServiceNow Integration – Event Details

 

Because the Evanios Event Management solution is a ServiceNow application, it is able to leverage ITSM data from other applications. This is particularly helpful in circumstances where the response to an event can be changed based on information in the CMDB or the business services it may impact. For example, the response might be handled differently if you are in the middle of an active scheduled change (Let’s face it: No one wants to get a call in the middle of the night for a scheduled change!).

Do to the nature of our integration, we populate the common event fields so that you can use the details of the ITSM across the entire event architecture, this makes it easier to manage all event integrations, and not just one at a time.

Creating an Event Management layer between the monitoring systems and ServiceNow’s incident application provides a more effective way to create tickets in Incident Management. Enriching events with all available data creates more meaningful incidents. But the reasons for using Evanios don’t stop there – its processes are defined in ITIL v3 Service Operation which  offers a more in-depth explanation.

Read the Splunk ServiceNow Integration documentation here.

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