Advanced Functionality for ServiceNow ITOM - Evanios

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ServiceNow ITOM is uniquely powerful when Event Correlation Monitoring and ITOA are seamlessly integrated.

Evanios will eliminate unnecessary alerts, low-level manual decision making and back-and-forth communication between disparate groups. Because Evanios is built natively on the ITSM platform, it can extend your capabilities far beyond event and incident management.

But it’s important to recognize that the first step toward automation and advanced, actionable analytics is actually the initial data ingestion.

Many enterprise organizations are looking toward features like predictive analytics with good cause; this kind of AI-driven functionality can help identify leading indicators and prevent outages before they occur. However, initial data ingestion plays a critical role in the usefulness of upstream analytics.

Said simply, you need to “clean up” and standardize your integrations in order to truly leverage higher end processes. Even more to the point would be the expression “Garbage in, garbage out.”

To eliminate the scenario where you throw false positives and/or miss critical information, Evanios offers dozens of pre-packed and supported integrations. Additionally, our open API supports CMD line, TCP/UDP, REST, SNMP, log file and web service. Further, Evanios uses a standardized Common Event Format to ensure that similar alerts can be related to each other, deduplicated and correlated with high accuracy. Importantly, Evanios also maintains all original source event data directly within the ServiceNow platform. Through a combination of pre-packaged rules and extensible machine learning algorithms, our event processing engine automates root cause analysis. Comprehensive data is presented right within the event (or ServiceNow Incident) console – where your operators are doing their work.

Plus, Evanios is transparent. We don’t use “black box” technology that leaves operators wondering whether they can and should trust the system’s recommendations. Instead, you’ll see a cumulative numerical score associated with every event and incident, and you can easily drill down to see where the scoring comes from. It’s a combination of context analysis (which includes CI attachments, affected business services, etc.) and predictive forecast derived from similar historical data.

ServiceNow | Evanios

Centralize all monitoring to a single pane of glass

  • Empower IT teams to manage performance and availability from the ServiceNow platform
  • Maximize existing investments, reduce tool sprawl, and minimize specialized labor
  • Consolidate event and metric data in a familiar, highly scalable cloud architecture
ServiceNow Integrations | Evanios

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Less Noise, More Intelligence

  • Correlate events into fewer, prioritized incidents in ServiceNow
  • Eliminate unnecessary alerts and low-level manual decision making
  • Leverage advanced algorithms and auto-provision sensors to manage complex IT environments
Less Noise | Evanios

Proactive insight and response

  • Improve service delivery through real-time IT Operations Analytics (ITOA)
  • Identify and resolve leading indicators before they cause critical outages
  • Analyze events using extensible machine learning algorithms for advanced scoring and event prediction
  • Automate root cause analysis: rank and score probable causes based on machine learning, historical probability, CMDB relationships, and temporal alignment
  • Get a complete, real-time view of business services and technical dependencies including actual and predicted impact

Learn more about your ServiceNow toolkit from Evanios. We gladly provide full demonstrations and proof of concept for qualified customers.

Event Prediction | Evanios

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What will you get?

  • An honest technical conversation
  • A senior engineer who has 15+ years of monitoring, event management and ITSM experience
  • A free evaluation in your test/development instance if you want to take a closer look

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